All Features
For Customers

Real-Time Tracking

Live GPS visibility of your technician from the moment they're dispatched to the moment they arrive. No more "where are they?" — just a moving dot getting closer.

3s
GPS update interval
±50m
Location accuracy
98%
ETA accuracy within 2 min
4.9★
Tracking experience rating

Status at Every Step

You're never in the dark. From dispatch to completion, you receive a notification at each transition.

Dispatched

Technician accepts the job. GPS tracking activates. Customer receives notification with tech name, photo, and initial ETA.

En Route

Live location updates every 3 seconds. ETA recalculates in real time based on traffic. Customer can watch the dot move on their map.

Arrived

When the technician is within 150m, an 'Almost Here' alert fires. On arrival, the customer is notified and the service timer starts.

Service Complete

Technician marks the job complete. Customer receives digital receipt, rating prompt, and loyalty points credit — instantly.

Everything That Comes With Tracking

Real-time tracking isn't just a map — it's a complete transparency layer across the entire service experience.

Live Map with Technician Pin

Your technician's location updates every 3 seconds on a real-time map. Watch them move through traffic toward you in real time.

Traffic-Aware ETA

The ETA doesn't just calculate once at dispatch. It recalculates continuously as traffic conditions change, giving you an always-accurate arrival time.

Push Notifications at Every Step

Automated push alerts at each status transition: Dispatched → En Route → Almost There → Arrived → Complete. Always know what's happening.

In-App Chat

Message your technician directly in the app once they're assigned. No phone calls, no hold music — just a direct text thread.

Safety Contact Sharing

Share your live tracking link with a friend or family member. They can watch the technician approach in real time — without needing the app.

Verified Technician Badge

Before anyone arrives, you see their name, photo, rating, and certification badge. Know exactly who's coming — and verify their identity on arrival.

Tracking That Respects Privacy

Technician GPS tracking is active only during an active job — not before, not after. Location data is never stored beyond the service window and is never shared with third parties.

Active jobs only
Deleted after completion
End-to-end encrypted
Never sold to third parties

Try the Tracking Demo

The simulator on our demo page shows live tracking in action — watch a technician move toward your location in real time.