From the moment you tap "Request Help" to the moment you're back on the road — here's exactly what happens.
One tap, and you're in the queue
Open the app or call our 24/7 dispatch line. Select your service type, confirm your GPS location, and optionally upload a photo of the issue. The entire request takes under 60 seconds.
Request Help
The right technician, matched in milliseconds
Our AI dispatch engine analyzes proximity, skill set, current workload, and live traffic conditions to assign the best available technician. Manual override is always available to our dispatch operators.
AI Dispatch
Full GPS visibility, every step of the way
Watch your technician's live location on the map. Receive push notifications at each status change. Chat directly with your technician through the app if you need to share additional details.
Track in Real-Time
Back on the road — and we handled the rest
Once service is complete, you receive a digital service report and secure payment link. Rate your experience in the app and earn loyalty points for your next service.
Service Complete
Our average response time is 15 minutes. In most metro areas it's under 12 minutes. Remote areas may take slightly longer — you'll see a live ETA the moment your technician is dispatched.
No. Emergency service can be requested with just a phone number. An account gives you service history, loyalty rewards, and saved payment methods, but it's never required in an emergency.
You can type your address manually in the app, or our dispatch team can triangulate your location if you call. We also support What3Words location codes.
Yes. Every RoadAssist Pro technician is certified, background-checked, and insured. You'll see their name, photo, ratings, and credential badge before they arrive.
All major credit/debit cards, Apple Pay, Google Pay, and PayPal. Cash is not accepted. Payment is processed securely after service is completed.