1. Introduction
RoadAssist Pro ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, or website.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and password.
- Location Data: GPS coordinates when you request a service or use our app. This is essential for matching you with nearby technicians.
- Payment Information: Processed securely through our payment provider. We do not store full card numbers.
- Service History: Records of services you've requested and received.
- Device Information: Device type, operating system, and app version for troubleshooting.
- Communications: Messages between you and technicians through our in-app chat.
3. How We Use Your Information
- To dispatch a technician to your location in response to a service request
- To process payments and send receipts
- To provide customer support
- To improve our platform and services
- To send service-related notifications (which you may opt out of)
- To comply with legal obligations
4. Sharing Your Information
We share your information only in the following circumstances:
- With Technicians: Your name, location, and service request details are shared with the assigned technician so they can assist you.
- With Service Partners: When a tow truck or specialist is dispatched, relevant information is shared with them.
- With Payment Processors: Payment data is processed by our PCI-compliant payment partner.
- For Legal Reasons: If required by law or to protect our rights and the safety of others.
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. Service history is retained for 7 years for legal and financial compliance. You may request deletion of your account at any time.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at privacy@roadassistpro.com.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. No system is 100% secure — if you believe your account has been compromised, contact us immediately.
8. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes via email or in-app notice. Continued use of the platform after changes constitutes your acceptance.